Support and FAQ

Racks.US is a Private Social Casino operated by Cavin Industries LLC — built for entertainment, previews, and LAN-style casino nights. Play credits only. No cash value. No deposits or withdrawals.

Play Credits (PC) are in-product entertainment credits with no cash value. They cannot be exchanged for currency, prizes, goods, services, or any outside benefit. Play Credits are only usable within the Racks.US product.

No. Play credits only. No cash value. No deposits or withdrawals.

Game requests are processed and settled on the server. RNG draws and payout math run server-side — the client never promotes a result to final until the API returns success and the wallet reflects the change. Where exposed, each resolved round includes fairness metadata (for example server seed hash and nonce) for traceability.

Your Play Credits balance changes only through server-settled game outcomes, daily bonuses, admin grants, or other approved in-product actions. If something looks off, capture the game or screen, approximate UTC time, bet size, and any visible error or request id — then compare a fresh wallet fetch to what the UI shows.

Play credits only. No cash value. No deposits or withdrawals.

Provider-style launches create local preview sessions only. Play Credits are never transferred to an external vendor. If a session fails to load, include the provider name, game title, approximate time, and any visible error text when reporting the issue.

To report an account or game issue, reach the Racks.US host or support contact for your environment. For product inquiries about Racks.US, contact Cavin Industries LLC via the channel provided for your deployment.

Balances, bet results, and ledger lines are enforced on the server. If the UI and server disagree after a refresh, trust the server response — then escalate with timestamps and any correlation ids your deployment exposes.

Play credits only. No cash value. No deposits or withdrawals.